Returns
Returns & Product Support
We want you to be completely satisfied with your purchase. If something isn’t right, please read our returns information below and complete the return request form so our team can assist you.
Start a ReturnDamaged Items
Report within 48 hours & keep all packaging
Faulty Items
Refund or replacement within 30 days
Unwanted Items
Return within 30 days
(postage non-refundable)
Special Orders
Restocking charges may apply
Before You Return an Item
- Please do not return goods until your return request has been reviewed by Henderson Mowers.
- Items should be unused, undamaged and in original packaging where possible.
- Electrical parts, special-order parts and fitted or used parts may not be eligible for return unless faulty.
- If your item is faulty, damaged in transit or incorrectly supplied, please include clear photos where possible.
- Return postage may be the customer’s responsibility unless the item was supplied incorrectly or confirmed faulty by our team.
Important: Completing the return form below helps us process your return faster and ensures your return is matched to the correct order.
How Our Returns Process Works
Complete the FormFill out the return request form with your order and product details.
Await ApprovalOur team will review your request and contact you with the next steps.
Return the GoodsOnce approved, package the item securely and include your return details.
ResolutionWe will process your refund, replacement or store credit as advised.
Need help? Contact Henderson Spareson 03 5331 1618 or email sales@hendersonspares.com.au.